This is our customer service section.

If you have a problem with a product you have purchased from us just call us on our main number or send us an email and we will solve your problem as quickly as possible.

You can also post back your product, if it has a genuine fault, and we will either replace it free of charge or repair it for you under warranty. Please remember that broken LCD's are not normally covered under warranty.

For the electric heating products we carry spare heating elements in stock.

If your user manual is too small for you to read properly we also carry large print IM's in stock and can post one out to you at your request,

For the Sudoku Challenge and Sudoku XS we carry spare cards and/or dry wipe pens in stock so if you experience a problem with your pen please call us and we will send you a new pen FREE OF CHARGE.

All our contact details are available on our contacts page.

Carriage Charges:-

Carriage charges can vary depending upon the product you wish to buy. For instance the Patio Heaters in the Heater and Gardens section cost £4.50 (inc vat) to ship, some of the small hand held items like Sudoku Challenge (SU101) only cost £1.95 (inc vat) to ship.

Please call or ask when placing your order for the correct carriage charge for the item you are interested in. As a rule of thumb reckon on £1.95 for small packet items and £4.50 for larger items which will come by carrier instead of post and luxury/valuable items (like the PDA's and camera's - which we will have to insure).

Placing Orders:-

E-Commerce is coming to the site soon.  In the meantime please do not hesitate to place your order by phone.  OR you can send us an email and we will cal you back to save you the cost, time and trouble.

Our local call rate telphone number is: 0845 345 2579.  If we are busy taking orders simply leave a message and we WILL call you back.

Order take between 1 - 2 days to process depending upon the time of day the order is processed and any payment confirmations.  If you require overnight delivery this will take place after the order has been processed.